Terms & Conditions

1. General Information

LOOKOUT.LK is an online shopping platform offering a variety of consumer products, including electronics, household items, cosmetics, stationery, toys, clothing, mobile accessories, and other merchandise.

These Terms and Conditions apply to all visitors, registered customers, and users of the website.

2. Eligibility and User Accounts

• Customers must provide accurate and complete information when placing orders.
• Users are responsible for maintaining the confidentiality of their account credentials.
• Customers must not use the website for fraudulent, unlawful, or unauthorized activities.
• We may restrict or suspend accounts involved in suspected fraudulent activities, subject to applicable law.

3. Products and Availability

We aim to provide accurate product descriptions, specifications, images, and pricing.

• Product colors and appearance may vary slightly depending on screen settings.
• All products are subject to availability.
• We may update product information, prices, or availability without prior notice.
• If an ordered product is unavailable, we will contact the customer to discuss available alternatives or a refund where applicable.

4. Pricing and Payments

• All product prices are displayed in Sri Lankan Rupees (LKR), unless otherwise stated.
• Delivery charges and applicable additional fees will be shown before checkout confirmation.
• Customers must use payment methods supported by LOOKOUT.LK at checkout.
• Orders may be subject to payment verification before processing.
• In the event of an obvious pricing error, we will notify the customer and provide appropriate options consistent with applicable law.

5. Orders and Confirmation

Once an order is placed, customers may receive an automated order acknowledgment through email or another available communication channel.

Order acceptance is subject to stock availability, payment verification, and delivery feasibility.

If we cannot fulfill an order, we will inform the customer and arrange an appropriate refund for any payment already collected.

6. Shipping and Delivery

• Delivery services are offered to supported locations within Sri Lanka.
• Delivery charges depend on the destination, product type, weight, and applicable courier rates.
• Estimated delivery times are indicative and may vary due to courier operations, weather, holidays, or other circumstances.
• Customers must provide an accurate delivery address and reachable contact number.
• If a delivery is delayed or unsuccessful, customers may contact our support team for assistance.

7. Returns, Exchanges and Refunds

Customers may request a return, exchange, or refund for eligible products in accordance with our applicable return policy and Sri Lankan consumer protection laws.

• Contact customer support if a product arrives damaged, defective, incorrect, or materially different from its description.
• We may request photographs, order details, or other reasonable evidence to investigate the issue.
• Change-of-mind returns may depend on the product category and the applicable return policy.
• Certain hygiene-sensitive or personalized items may have additional return conditions, subject to customers’ statutory rights.
• Approved refunds will be processed through an appropriate payment method. Processing times may vary.

Nothing in these terms limits any mandatory rights available to customers under applicable consumer protection law.

8. Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

Cancellation requests are subject to the order’s processing and dispatch status. If the order has already been dispatched, the applicable return procedure may apply.

9. Promotions and Discounts

• Promotional offers may be available for limited periods.
• Discount codes may have minimum purchase requirements, usage limits, or product exclusions.
• Promotional terms will be communicated with the relevant offer.
• We reserve the right to address fraudulent or unauthorized use of promotional offers.

10. Intellectual Property

The LOOKOUT.LK name, website design, original content, graphics, and other intellectual property owned by us are protected under applicable law.

Users may not reproduce, distribute, or commercially exploit our protected content without appropriate permission. Third-party trademarks remain the property of their respective owners.

11. Website Usage

Users agree not to:

• Attempt unauthorized access to website systems or customer accounts.
• Upload malware or interfere with website security.
• Submit fraudulent orders or misleading information.
• Use the website in violation of applicable laws.

12. Privacy and Customer Data

We collect and process customer information for purposes such as order fulfillment, payment processing, customer service, and website operation.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws, including Sri Lanka’s Personal Data Protection Act where applicable.

13. Limitation of Liability

We take reasonable steps to maintain website availability and accurate product information. However, temporary interruptions or technical issues may occur.

To the extent permitted by applicable law, LOOKOUT.LK is not responsible for losses arising solely from circumstances beyond its reasonable control.

This provision does not exclude liability or customer remedies that cannot legally be excluded.

14. Third-Party Services

Our website may use third-party payment gateways, delivery partners, and technology providers.

Certain services may be subject to additional terms provided by those service providers.

15. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements.

Updated terms will be published on this page. Changes will not retrospectively remove rights already accrued under applicable law.

16. Governing Law

These Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes will be addressed through the appropriate legal processes and competent authorities in Sri Lanka.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact our support team.

Website: www.lookout.lk

Phone: 076 191 1112

Email: support@lookout.lk