Privacy Policy

1. Information We Collect

Depending on how you interact with LOOKOUT.LK, we may collect:

• Personal details: Full name, email address, telephone number, and other information you provide.
• Delivery information: Shipping address, billing address, and delivery instructions.
• Account information: Username, account preferences, and authentication-related data.
• Order information: Purchased products, order history, transaction references, and payment status.
• Technical information: IP address, browser type, device information, cookies, and website usage information.
• Communications: Messages, inquiries, feedback, and customer support requests.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Processing and fulfilling customer orders.
• Arranging delivery and communicating shipment updates.
• Managing customer accounts and authentication.
• Responding to inquiries and providing customer support.
• Processing payments, refunds, and related transactions.
• Improving website performance, functionality, and security.
• Detecting and preventing fraudulent or unauthorized activity.
• Sending promotional communications where permitted by law and applicable consent requirements.
• Complying with applicable legal and regulatory obligations.

3. Legal Basis for Processing

Where applicable under Sri Lankan data protection law, we process personal information on an appropriate legal basis, including:

• Performing a contract with you, such as fulfilling an order.
• Complying with legal obligations.
• Obtaining your consent where required.
• Pursuing legitimate interests where permitted and subject to applicable safeguards.

Where processing is based on consent, you may withdraw that consent, subject to applicable law.

4. Orders and Payment Information

When you place an order, we collect the information necessary to process your purchase and arrange delivery.

Payments may be handled by third-party payment service providers. Those providers may process payment information in accordance with their own privacy and security policies.

The payment information stored by LOOKOUT.LK depends on the payment method and payment integration used.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain shopping cart functionality.
• Remember account sessions and customer preferences.
• Support website security.
• Measure website traffic and performance.
• Support advertising and marketing activities where enabled.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls.

Disabling essential cookies may affect certain website features, including login and checkout.

6. Sharing Your Information

We may share necessary information with trusted service providers, including:

• Courier and delivery companies.
• Payment gateways and financial transaction providers.
• Website hosting and technical service providers.
• Customer support and communication providers.
• Analytics and marketing service providers, where used.
• Government authorities or regulators where legally required.

We do not sell customer personal information to third parties.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and loss.

These measures may include secure website connections, restricted administrative access, authentication controls, and system maintenance.

However, no online system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, fraud prevention, and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will delete, anonymize, or otherwise securely dispose of it as appropriate.

9. Your Privacy Rights

Subject to applicable Sri Lankan data protection law, you may have rights to:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent where processing relies on consent.
• Object to or request restrictions on certain processing activities, where applicable.
• Raise concerns or complaints about the handling of personal information.

To submit a privacy-related request, contact us at: support@lookout.lk

We may need to verify your identity before fulfilling certain requests.

10. Marketing Communications

Where permitted, we may contact customers about promotions, discounts, new products, and special offers through email, SMS, or other communication channels.

You may opt out of promotional communications by using the unsubscribe option, where provided, or by contacting customer support.

Essential order and service notifications may continue where necessary.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate external services.

These third parties may operate under their own privacy policies. We encourage customers to review those policies before sharing personal information.

12. International Data Transfers

Certain technology providers, hosting services, or payment processors may process or store information outside Sri Lanka.

Where international transfers occur, we will take steps to comply with applicable data protection requirements and safeguards.

13. Children’s Privacy

LOOKOUT.LK is a general online shopping platform and is not specifically directed at children.

Where required by law, purchases or personal data processing involving minors must have appropriate parental or guardian authorization.

14. Updates to This Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable laws.

Any updated policy will be published on this page, with an updated effective date where appropriate.

15. Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws of Sri Lanka, including the Personal Data Protection Act, No. 9 of 2022, as amended and brought into effect.

16. Contact Information

For questions, complaints, or requests relating to this Privacy Policy, please contact: